Business Transformation and Automation Analyst

Full time Costa Rica

Job Summary

  • Develop & implement low-code/no-code solutions to streamline and optimize business processes.
  • Automate workflows using Microsoft Power Automate, ETL tools, RPA, BPA, and other relevant tools.
  • Analyze business processes and identify opportunities for automation.
  • Collaborate with various business units to identify, analyze, and translate business needs into documented functional requirements.
  • Facilitate training sessions and workshops to upskill staff in the use of new systems and processes.
  • Monitor and evaluate the effectiveness of existing business processes and/or automation initiatives, recommending improvements where possible.
  • Assist team members using the solutions you created.
  • Provide operational support, collect feedback, and plan improvements following the change management process.
  • Determine when a full-code solution is best and interface with appropriate teams to facilitate transition to other teams or individuals where necessary.
  • Maintain updated knowledge of industry trends and advancements in business transformation and automation.

·       Other duties as assigned.

  • Utilize Power Automate and PowerApps to automate complex manual processes, enhancing efficiency and accuracy.
  • Transform data from Excel files using Power Query, enabling more effective data analysis and decision-making.
  • Automate interactions with websites using Power Automate Desktop or Selenium, reducing the need for manual data entry for repeatable processes.
  • Work with AI Builder to automate the intake of documents, improving speed and reducing errors in document processing.
  • Empower users to be more efficient by providing training and support on the delivered solutions, fostering a culture of continuous improvement and self-service.


  • Bachelor’s degree in computer science, Information Technology, or a related field.
  • 3+ years’ experience with Microsoft Power Platform, ETL, and RPA tools.
  • Experience in roles such as Solution Architect, Functional Consultant, Software Developer, Business Analyst, Support Analyst.
  • Microsoft certifications related to Power Platform, Dynamics 365 and Azure are highly desirable.
  • Experience working with JSON, XML, JavaScript, Python, Java and SQL file formats.
  • Proficiency with advanced excel formulas, pivot tables and macros.
  • Excellent communication, collaboration, and interpersonal skills, with the ability to work effectively with cross-functional teams and stakeholders at all levels.
  • Strong analytical, problem-solving, and decision-making skills, with the ability to balance competing priorities and make informed decisions in a fast-paced environment.
  • Experience with Microsoft Dynamics 365 Sales, Customer Voice, and Marketing is highly desirable.
  • Experience with other Power Platform technologies, such as Power Virtual Agents, Power Pages and Power BI
  • Familiarity with Agile tools and technologies, such as Jira, Confluence, or similar platforms are an asset.
  • An aspiration for growth and continuous learning.

·       Ability to travel to USA, Canada, and Mexico as needed.


General Ones:
  • Continuous training program
  • Talks and workshops on personal and professional growth
  • Organizational team building events
  • Rewards
  • Social Responsibility committee
  • Developer’s day celebration
  • Birthday off
  • Monthly kudos
  • Holiday celebration day off
  • 70+ Partnerships with restaurants, hotels, hiking groups, fitness, stores, medical services, psychology services, dental services, universities, pet supply services, pet medical pharmacy chains, events, and car services.

Payroll only:
  • Legal benefits
  • Life and medical insurance
  • Vacations
  • Paternity and maternity leave
  • Birthday gift card

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